Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364
Opis klienta:
Our client - a global leader in providing cargo handling equipment solutions is looking for Team Leader for Warranty Team.
Zakres odpowiedzialności:
- Manage the Warranty team.
- Focus on individual development, good and safe work environment and team results.
- Establish and follow-up on annual budget, action plans, target setting and KPI´s. Reporting and perform monthly reviews on business performance.
- Ensure the quality of the work meets the customer expectations.
- Authority to accept/reject claims within set budget.
- Process owner of warranty processes (claim administration, accounting, parts return management, supplier claiming).
- Responsible for development of the warranty model and warranty terms and conditions.
- Ensure proper warranty handling.
- Improvement of the operative processes.
- Ensure warranty data analytics and feedback to all forums working in constant improvement.
- Improve the visibility of warranty information and introduce advancements in claim processing, reducing the possibility of fraud.
- Case pre-analysis, filter & distribute internally. Secure fast feedback loops.
- Manage C-Care support and training.
- Maintain and update warranty documentation.
- Responsible for warranty master data incl. workcodes and labour rates.
- Increase customer satisfaction.
- Operate warranty back-office administration (e.g. accounting, data quality) and supplier claiming feedback and parts return.
Profil kandydata:
- Academic degree in engineering/quality, management/economy.
- Several years of customer/product service and support management.
- Leading role for at least 2-3 years on top-middle management level, preferably in a global environment.
- Leading, coordinating or managing projects and training operations.
- Project management.
- Communication and customer support.
- Experience with IT systems for customer support/service operations/financial systems.
- People oriented, solution focused.
- English - B2/C1.
Nice to have:
- French/German/Swedish/Spanish
We offer:
- Contract of employment.
- International environment.
- Working model: Hybrid.
- Development programs.
- Life insurance, health care, multisport.